Return and Cancellation Policy
In Krishna Enterprise, we endeavour to satisfy our customers. But in the situation of return of any product, we should receive a “Return Management Authorisation” form within a period of 7 days from the date of receipt of the product by the customer through the courier. We should receive the “Return Management Authorisation” through email “firstname.lastname@example.org” and should also get a call confirmation on the phone No 9804368825. If the return is authorised from the management of Krishna Enterprise, the customer would receive an authorisation confirmation. This confirmation will be in the form of an email from the management of the Krishna Enterprise. Depending on the type of return the customer might or might not need to pay for the courier charge for returning the product. After the courier has been received by us and has been properly inspected we will process the next step as will be mentioned in our reply e-mail.
Again if the parcel is damaged in the transit or whatsoever, please do not accept the package. If the package is damaged in transit, do not accept the package and mention the same in the review section of the courier receipt. If you accept any damaged package, we would not be able to replace or return the same anytime after that. After doing this please fill up the “Return Management Authorisation” form and send the same to us through e-mail.
If the parcel is received and then found that the product within the package is damaged then images of the product needs to be sent to us through e-mail within a period of 12 hours from the receipt of the parcel.
In a situation where the wrong product is delivered, and the product is not usable by you, then the product will be exchanged after the receipt of the product at our warehouse. This needs to notified to our company within 48 hours of the receipt of the material.
In the situation of cancellation of the order, before the dispatch is done, the refund will be made in full. Again if the cancellation is done after the dispatch is done then the refund will be done after deducting the shipment both inbound and outbound charges.
Condition of the product received at our warehouse should not be used or tampered with and should be re-saleable. The product which is returned should be in the original manufacturers packaging and with all the labels and bar-code that comes with the product.
All kinds of return and replacement would only eventuate if the product passes our QC process. If the product fails QC then the customer would be shipped back with the same product. In this scenario, a refund will not be processed and extra shipping charges for the second time shipment will be charged.
The maximum liability of Krishna Enterprise is restricted to the total price of the product that the customer is dealing with or the refund value that has been reckoned.
The COD fee will be deducted if the reason for the return of the product is not the fault of Krishna Enterprise.
A refund can not be processed into the account of any person other than who has bought the particular product from Krishna Enterprise. Refund will generally be made through the same payment method used during buying the product.
Delay in processing the refund due to third-party affiliates, including bank, does not come under the liability of Krishna Enterprise. This includes the delay in time in providing the customer information and any other technical or non-technical issue which may be beyond the control of humans.
You need to raise a “Return Management Authorisation” form and need to mention the reason for return. We will despatch the replacement order after the receipt of the original damaged order at our warehouse. If the order is a prepaid order than a full refund will be done if the requested product is not in stock and the order is a prepaid order. This will only be done if the fault is from our side. In case the customer does not want to wait for the re-shipment then the transit charges, both inbound and outbound, will be deducted from the price of the product and then the balance amount will be refunded.
At Krishna Enterprise we are committed to providing 100% customer satisfaction. Even then if there is any discrepancy with the product then we will take back the product, but only if there is any genuine manufacturer’s defect or damage in the product, package damaged in transit or wrong item being shipped to you. The return request in this situation should be made within 2 days from the date of receipt of the product. You have to return any freebie along with the original packing of the product, all the original contents of the sales package that you might have received. Please do not accept any package if it appears to be damaged at the time of delivery. The original bill of receipt should be sent back along with the return receipt being attached to the product. Please note that if any incorrect product is handed to the Courier Service Provider, Krishna Enterprise shall not be liable for any loss or damage or theft caused to such incorrect product while in transit or otherwise.
In case of minor design and colour variations or if the customer changes his/her mind after the purchase has been done, we would not accept a return request. Either if the return is not approved by Krishna Enterprise or the return is not processed through our stipulated courier company then there will be no processing of any replacement. Products can not be returned after they have been used. The products should be unsoiled and unwashed. The products should have the original tags and should be in the original packaging. Whatever be the situation, there should be supporting email from “email@example.com” regarding the replacement request approval along with a return request confirmation.
Step 1: Notification of all the eligible replacement requests should be done within 48 hours of the receipt of delivery through email to “firstname.lastname@example.org”. The notification email should contain Order Number, description of the issue and clear photos of the package and the damaged products.
Step 2: Krishna Enterprise will reply to this replacement request within 48 hours.
Step 3: If approved, the replacement would be done through our empanelled courier company. If reverse pick up service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by Krishna Enterprise.
Step 4: After the receipt of the product, another set of scrutiny will be done and if the replacement is authorised, a replacement will be made ready for despatch within 3 days. If the concerned product is out of stock, only then can there be a refund processing done.
The refund process will take 7-10 working days from the date of final approval of replacement after the product has reached Krishna Enterprise facility. Refund will be done to the same card/bank account from which the payment was made. In case it is not possible for our Payment Gateway to send the refund to the same card/bank account due to the expiry of the refund window, we will request you to provide an image of a canceled cheque using which we will send the refund money through online fund transfer.